News   |   Latest news in imagistics   |   Neurosurgical issues   |   Events   |   Useful links The politics in the quality field and the declared objectives concerning quality of SCM Neuromed involve the delivery of services that satisfy the needs and expectations of its clients. Thank you for the time you dedicated to fill in this questionnaire. Your appreciations will help us to continuously improve the quality of the services we offer you. Your dates and answers are strictly confidential and will be used only for the mentioned purpose.     How old are you? Sex M/F   1. You are familiar with Neuromed Ambulance Services from: Emergency medical consultation at residence, discounted by the Insurance House Transport with a Neuromed Ambulance during an internation Sanitary transport from hospital to residence Other programmed solicitations at your request Organised manifestations (concerts, sports competitions, etc) Internet Newspapers, publications, etc Suggestions:   2. The way the dispatcherate takes over the calls: 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory Suggestions:   3. The period of time between the request for medical assistance at the dispatcherate and the performance of it: 10 min – 5 pnt 20 min – 4 pnt 30 min – 3 pnt 40 min – 2 pnt peste 40 min – 1 pnt Suggestions:   4. How do you appreciate the courtesy of the medical/paramedical personnel in the relationship with the pacients? 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory Suggestions:   5. How do you appreciate the behaviour of the ambulance stuff in traffic? 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory Suggestions:   6. How do you appreciate the endowment and cleanliness of Neuromed ambulancies? 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory Suggestions:   7. Are you pleased with the conditions that we offer?     -   The competence of the team for consultation at residence 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   The possibility to identify the employees through a badge 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   Employees’ uniforms 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   The quality of the medical act 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt Suggestions:   8. How do you appreciate the services offered by Neuromed Ambulance Station compared to other similar services offered by other organization? (public or private) 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory Suggestions:   9. Which of the functioning aspects of the Neuromed Ambulance Department didn’t meet your expectations?   10. What suggestions do you have in order to improve the emergency medical assistance at residence service and medical transport service offered by Neuromed?   Thank you for your kindness!   © copyright 2008 Civil Neuromed Medical Society. All rights reserved.