News   |   Latest news in imagistics   |   Neurosurgical issues   |   Events   |   Useful links The politics in the quality field and the declared objectives concerning quality of SCM Neuromed involve the delivery of services that satisfy the needs and expectations of its clients. Thank you for the time you dedicated to fill in this questionnaire. Your appreciations will help us to continuously improve the quality of the services we offer you. Your dates and answers are strictly confidential and will be used only for the mentioned purpose.     How old are you? Sex M/F   Did you make an investigation at Neuromed Diagnosis Imaging Centre? Yes No 1. The way the secretariate takes over the calls: 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory 2. The medical personnel’s courtesy at the moment of the investigation: 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory 3. How long did you wait after the programmed hour of the investigation until the investigation was performed? Less than 30 minutes More than 30 minutes More than 60 minutes 4. Has the cause of the delay been communicated to you immediately? Yes No 5. Are you pleased with the conditions that we offer?     -   The possibility to identify the employees of the clinic through a badge 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   Cleanliness in the clinic 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   Number of places in the waiting room 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   Toilets’ condition 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt   -   Placement (location) 5 pnt 4 pnt 3 pnt 2 pnt 1 pnt 6. Are you pleased with the quality of the CT and MRI investigations and with the interpretation given by the radiologists? 5 pnt – very good 4 pnt – good 3 pnt – needs improvements 2 pnt – satisfactory 1 pnt – unsatisfactory 7. How do you appreciate the period of time necessary for Neuromed to give the written results of the investigations? short acceptable long 8. Who explained you what is an investigation and how will it occur? the specialist doctor who recommanded you the investigation Neuromed’s secretariate the radiologist that pursued the investigation in the clinic information from Neuromed’s Web page nobody explained me 9. Which of the working aspects in our clinic didn’t meet your expectations?   10. What suggestions do you have in order to improve the relationship with the pacients and the medical services offered by Neuromed?   Thank you for your kindness!   © copyright 2008 Civil Neuromed Medical Society. All rights reserved.